Reggie Agent

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  • What is a self exclusion and how do I set it up?

    As part of our commitment to responsible gambling below are options you can use to take a longer break from gambling. With self-exclusion you are able to take a break from gambling for either 6 mon...

  • How can I set a timeout?

    Time out is a great tool if you need to take a break from gambling and remove yourself from betting for a short period of time. With time out you are able to take a break from gambling for either 1...

  • When will my new limit become active?

    When you increase or delete a limit, there is a 24-hour waiting period until the change comes into effect. However, a decrease of a limit or a new limit become effective immediately.

  • How can I change a limit?

    You can change your deposit limit directly in your account under 'Limits'. If you would like to change your stake, loss or session limit, please contact our customer support via our Help Center, li...

  • Which limits can I set?

    We offer a number of different limits. For example, you can set a daily, weekly or monthly deposit limit directly in your account under 'Limits' If you would like to set a different limit, e.g. a s...

  • How long is a timeout?

    A timeout can set for any time period of 1 day, 1 week or 1 month. Once the period of the timeout has passed, your account will reopen automatically.

  • Top Up Vouchers

    Learn more about Hollywood Top Up Vouchers, how they work, where you can buy them, and where your nearest retailer is!  Remember that our new voucher redemption process requires you to verify w...

  • Withdrawing from your account on the website

    How do I withdraw money from my Hollywood account on the Hollywood website?   Before you request a withdrawal from your account, it’s imperative that you check that your bank account details are co...

  • How do I withdraw money from my account?

    I want to withdraw money from my account. How do I do it? You can withdraw money from your account via three ways. 1) You can withdraw at any branch.2) You can withdraw your cash online, and...

  • Banking details

    Depositing funds into your account is quick and easy. For your convenience we have accounts with all of South Africa's major banks, meaning that bank-to-bank transfers are speedy, and reflect qui...